Refund policy
Last Updated: July 2026
At Ayesh Honey, customer satisfaction is our priority. We ensure that every product is carefully packed and inspected before dispatch. If you experience any issue with your order, we're here to help.
Returns
Due to the nature of food products, we do not accept returns of opened or used items for hygiene and food safety reasons.
You may request a return or replacement if:
- You received the wrong product.
- The product was damaged during delivery.
- The item arrived leaking or broken.
- You received an expired product.
To be eligible, you must contact us within 48 hours of receiving your order.
Please include:
- Your order number
- Photos of the product
- Photos of the package (if damaged)
Refunds
Once your request has been reviewed and approved, your refund will be processed.
Refunds may be issued through:
- Bank Transfer
- EasyPaisa
- JazzCash
Refunds are generally processed within 5–7 business days after approval.
Replacements
If your product qualifies for a replacement, we will ship a new item at no additional cost.
Non-Returnable Items
The following items cannot be returned:
- Opened food products
- Used products
- Products damaged due to customer mishandling
- Requests made after 48 hours of delivery
Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled.
Need Assistance?
If you have any questions regarding your order, please contact us.
Email: ayeshhoney484@gmail.com
Phone / WhatsApp: 0305 8357359
We aim to respond to all inquiries within 24 business hours.